Medical Appointment Clerk, Nellis AFB

Location: Nellis Afb, NV, United States
Date Posted: 09-20-2018
Global Empire, LLC (GHG) is a Healthcare Staffing Company specialized in providing reliable and qualified healthcare professionals for Government contracts nationwide. 
We are seeking Medical Appointment Clerks for an available contract opportunity at Nellis AFB, Nevada.

Job Title: Medical Appointment Clerk

Period of Performance: 10/15/2018 through 10/14/2019

Hours of Operation: Mon-Fri 0730-1630

Family/Down Days: Typically, a “Family Day/Down Day” is associated with, but not limited to, the following holidays: New Year’s Day, July 4th, Thanksgiving, and Christmas. The contractor is required to provide service on Family/Down Days.

SPECIFIC TASKS and REQUIREMENTS- Medical Appointment Clerk
Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE online usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
Validates basic patient demographic information prior to booking appointment for patients. Makes required updates
Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.
Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations. 1.6.9 Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.


Mandatory knowledge and skills.
  1. A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required
  2. Clearly speak and understand the English language.
  3. Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
  4. Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
  5. Education. High school diploma or General Educational Development (GED) equivalency.
  6. Experience. At least 6 months of experience in medical office scheduling.
  7. Work Environment/Physical Requirements. The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.​


Ana Rowling
Recruiter Manager
2151 Linglestown Road, Suite 180 Harrisburg, PA 17110
Inquiries about this position must be sent by email.
GHG is an Equal Opportunity Employer
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