Registered Nurse, Division of Nursing Homes and ICF/IID Surveillance

Location: Albany, NY, United States
Date Posted: 04-23-2018
Global Empire, LLC (GHG) is a Healthcare Staffing Company specialized in providing reliable and qualified healthcare professionals for Government contracts nationwide.

We are seeking experienced Registered Nurses for an available contract opportunity.

Available Position: Registered Nurse - One full time position. Monday - Friday, 8:45-4:45 PM, 7.5 hrs (with a 30 minute lunch break). This position will require rotational call on weekends and holidays for on call coverage.  Rotational schedule is determined by a team of 4 total CCIP staff.

Client Facility:  NYSDOH, OPCHSM, Division of Nursing Homes and ICF/IID Surveillance, 875 Central Ave., Albany, NY 12206

Service Start Date: 05/01/2018

Service End Date: 04/30/2020

Duties include:
  1. Receipt of Complaints and Incidents via telephone, fax, email or written correspondence.
  2. Screen complaints to determine authority having jurisdiction, if the complaint will be entered in a federal database and complete all appropriate activities associated with the complaint intake process.
  3. Triage by determining CMS defined priority level and allegation category. Assign complaint cases to appropriate regional office.
  4. Participate in regularly scheduled case review meetings to determine the priority and disposition of each complaint.
  5. Contact complainants if additional information is required to clarify their concerns.
  6. Identify those complaints that can be resolved by contacting the facility or complainant directly.
  7. Respond to general inquiries regarding the complaint process.
  8. As determined in case review meetings, make a referral to another Bureau within the Department or Sate agency, per NYSDOH policies and procedures (e.g., Office of Professional Medical Conduct, State Education Department).
  9. Participate in process improvement activities as needed.
  10. Educate facilities on how to submit incident reports to the department.
  11. Provide support and assistance to regional offices as needed.
  12. Participate in training and continuing education activities as required by the Department.
  13. Conduct and participate in internal quality improvement reviews to monitor program performance.
  14. Assist the Department with the completion of tasks, as needed, to meet the requirements of a comprehensive complaint reporting program.

Minimum Qualifications
Possess a valid and current license as a Registered Nurse and be able to practice Nursing in New York State. 
The ability to receive, review and triage complaints and incidents for the Division of Nursing Homes and ICF/IID Surveillance Central Complaint Intake Program, ability to work on a team and handle multiple, shifting priorities, demanding deadlines, good organizational skills, ability to correspond with complainants, healthcare professionals and general public and familiarity working in electronic databases.
Preferred Qualifications
Familiarity and knowledge of nursing home regulations, excellent telephone and written communication skills and experience with the federal CMS ASPEN Suite; Two (2) years of experience performing utilization review, medical review, fraud investigations, surveillance or monitoring activities at the facility level; Three (3) years of clinical experience in a medical facility, preferably a nursing home. Prior experience working in the Office of Primary Care and Health Systems Management’s Center for Health Care Provider Services and Oversight Division of Nursing Homes and ICF/IID Surveillance Central Complaint Intake Program is preferred.    

Ana Rowling
Recruiter Manager
2151 Linglestown Road, Suite 180 Harrisburg, PA 17110
Email: Tel. 717-364-6181  Fax: 717-412-2100 
GHG is an Equal Opportunity Employer
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