Social Worker

Location: Albany, NY, United States
Date Posted: 01-11-2018
Global Empire, LLC (GHG) is a Healthcare Staffing Company specialized in providing reliable and qualified healthcare professionals for Government contracts nationwide.
We are seeking a experienced Social Worker for an available contract opportunity.

Available Position: Social Worker

Typical hours: One full time position. Monday - Friday, 8:45-4:45 PM, 7.5 hrs (with a 30 minute lunch break).
Weekend/Holiday Requirements:
Staff person is expected, on select Saturday and Sunday/holiday, to perform the following activities: 
  • Retrieve voice-mail messages;
  • Triage and record relevant information retrieved during weekend or holiday hours. 

Location of Performance: NYSDOH, OPCHSM, Division of Nursing Homes and ICF/IID Surveillance, 875 Central Ave., Albany, NY.

Contract Estimated Start Date: 02/01/2018

Contract Estimated End Date: 01/31/2020

This incumbent will be responsible for receiving complaints against NYS Adult Care Facilities and triaging them to the appropriate regional office, other DOH programs or state oversight agency as applicable.  Functions include:
  • Addressing the callers/complainants concerns without interruption, while remaining understanding, supportive and focused to ensure the caller has ample opportunity to review their concerns. 
  • Screen complaints to determine triage decision and finalize initial report within 1 hour of receipt. 
  • Contact complainants to obtain additional information if necessary;
  • Prepare and send correspondence to complainants regarding the disposition of their complaint(s). 
  • Respond to general inquiries regarding the complaint process;
  • Participate in process improvement activities including daily case review;
  • Assist with Management Reports;
  • Participate in training and continuing education activities.
Minimum qualifications 
On or before the date of filing an application, the candidate must be licensed and currently registered by New York State as a Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) or must possess a Bachelor’s degree in Social Work and one year of post bachelor’s experience in Social Work.  In addition, the Candidate must have excellent telephone, listening and written communication skills; working knowledge of all Microsoft Office products and experience with complex data entry systems.
Preferred qualifications 
Must have strong interpersonal, problem solving, decision-making and time management skills and the ability to communicate effectively with all internal and external stakeholders.  In addition, the ideal Candidate must have excellent writing and editing skills and be able to effectively interpret laws and regulations governing adult care and assisted living facilities in New York State.

Ana Rowling
Recruiter Manager
2151 Linglestown Road, Suite 180 Harrisburg, PA 17110
Email: Tel. 717-364-6181  Fax: 717-412-2100 
GHG is an Equal Opportunity Employer
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